Sari, Rina Novita and Malik, Malik (2022) ANALISIS KUALITAS PELAYANAN PADA BIRO UMUM DAN RUMAH TANGGA BAGIAN URUSAN DALAM PROVINSI LAMPUNG. Skripsi thesis, Universitas Bandar Lampung.
Full text not available from this repository.Abstract
The problems in this study are: (1) How is the quality of service at the General and Household Bureau of Internal Affairs Section of Lampung Province. (2) What are the aspects that hinder the quality of service at the General and Household Bureau of Internal Affairs Section of Lampung Province. This type of research is using qualitative descriptive research. The use of this method is to describe the quality of service at the General and Household Bureau of Internal Affairs of Lampung Province, to examine qualitatively, how all data were obtained directly from informants in the field using interviews and document studies. The results of the study that the quality of service at the General and Household Bureau of Internal Affairs of Lampung Province, namely, refers to the theory of (1) Reliability, namely the apparatus has carried out their duties professionally, by providing services according to their main duties and responsibilities, (2) Responsiveness, always providing services to leadership according to the task, (3) Certainty, that employees have provided services to the leadership, (4) Empathy, Providing socialization assistance and facilitating, (5) Tangible, the apparatus in carrying out their duties always shows their identity as officers who provide services to the public, and carry out according to duties.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Prodi Ilmu Administrasi Publik |
| Depositing User: | M. Rafid Prayudha |
| Date Deposited: | 04 Aug 2023 03:54 |
| Last Modified: | 04 Aug 2023 03:54 |
| URI: | http://repository.ubl.ac.id/id/eprint/696 |
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